Refund & Return Policy

For the safety and well-being of all our customers, we do not accept returns or exchanges on any beauty, skincare, or personal care products. Once a product has been delivered and accepted, it cannot be returned, exchanged, or refunded.

The following items are not eligible for return:

• Opened or used products
• Products without original packaging
• Items purchased during clearance or special promotions (if stated as non-refundable)
• Gift cards (if applicable)

If you receive a damaged product, a defective item, or the wrong product, please contact us within 24 hours of delivery with clear photos of the item and packaging. We will review the case and offer a replacement or refund if approved.

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued using the original payment method.
• For Cash on Delivery orders, refunds may be processed via bank transfer or store credit.

Shipping fees are non-refundable unless the return is due to our error.

Customers are responsible for return shipping fees unless the return is due to a mistake from our side. The item must be securely packaged to prevent damage during return transit.

Orders can be canceled before shipment confirmation. Once the order has been shipped, it cannot be canceled and must follow the return process.

To request a return or report an issue, please contact:

Sheen Scene

Email: elkazazislam@gmail.com

Phone: 01557195461

Location: Egypt